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on 30 Sep 2020 1:09 PM

The way you work has changed suddenly and radically over the past months. Did you know that also drastically changed the way you use your IT infrastructure? And that your company is running a lot of new risk and has probably already lost a lot of productivity without even knowing it? Your Internet line for example made a huge promotion from important source of information to business critical communication channel for home workers.

Don't do things backwards

risk

What if from now on you'd drive your car in reverse. The steering wheels would be on the other side of the car. Causing the car to swerve and causing you to bump into lots of things if you don't watch out. And you need to look over your shoulder constantly. And you can only use one gear instead of five or six. That's inefficient use of a car, because it was built to drive forwards mostly.

The large number of home workers let you use your IT infrastructure backwards. And your infrastructure wasn't built for that. Before the explosion of home workers information mainly went  from the outside (Internet) to the inside(your own network). Today information mainly flows from the inside (your own network) to the outside (your home workers, through Internet).

Different traffic requires a different approach

It's not just the direction of traffic, the quantities are much larger and the structure is different. Citrix/RDP traffic for example was used by an occasional home worker for secure access, it's now used massively. And that traffic is very sensitive, even a slight delay can cause the users screen to lock up for seconds at a time. When this happens the home worker can't do her job. Expanding your Citrix or terminal server farm doesn't fix this, neither does buying more bandwidth. And there are many other types of traffic that get disrupted by the change, such as video conferencing.

Risk is already manifesting

You're running a large risk that connections will falter, slow to a crawl and malfunction. Many of our customers are already seeing this happen. For home workers and employees that still come in to the office. A Citrix or Terminal Server session that locks up causes unnecessary delays that add up over a day. That's a lot of lost production. But a lot of irritation as well. Both are detrimental to the productivity of your employees.

Faltering video connections diminish the quality of your digital meetings ("can you repeat that, you dropped out for a moment"). The list of problems goes on. People rarely complain unless things stop working altogether. Which means you lose sight of just how much money you are losing through problems in your work at home environment.

Not everything is visible

Another reason why you lose sight of risk and problems. Your network or Internet provider measures your traffic every 5 minutes at most. Many problems occur on  a timescale smaller than 1 minute, a 5 second disruption is, well, disruptive for a user. That causes problems to average out in the measurement your supplier performs. A connection that's saturated for a shorter time will show a 20% load at most. Causing you to draw the incorrect conclusion that there's no problem. Measuring by the second is needed to have a good insight into the health of a modern infrastructure.

Measuring is knowing

To have eyeballs on the risk and problems caused by home working you need to measure. Measure on the level and in the time frame that it causes grief for your employees. Based on those measurements you can mitigate risk and solve problems.

Start today by knowing the risk you run and the problems already manifesting outside your field of view. Download our free white paper and get all the information you need about performance related risk.

risk
on 14 Sep 2020 1:58 PM

user experience

Een customer of mine in the travel industry has a nice looking website. If you ask for information about any region you're also shown a map of the area. You can zoom and scroll in the map as much as you like. Very user friendly! It's just ... before customers could use the page at all they had to wait for 7.5 seconds, without knowing why. So they'd already moved on to the competition.

Why was the user experience so bad?

The web server was fast enough. But ...

The map was built up just outside the visible part of the page. Because all map data was loaded into the browser first, that took the bulk of the 7.5 seconds. And the customers had no idea what they were waiting for as the page was frozen during loading and the map was not visible. That's a user experience no visitor is waiting for. So they went to see what the competition had to offer.

The solution

The map is now a simple image when it first appears. Only when you click on it the interactive map is loaded, with a message that says why you're waiting. The page loads nice and fast now and customers that want to explore the map in detail can still do so. A user experience that's pleasant and clear and that keeps vistors on the site.

Patience is in short supply

Your customers are impatient. When they want something, they want it now. That goes for your products, but also for your website/webshop. 

Did you know millennials click away when loading takes more than 2 seconds? On their mobile phone that slows down your site even more. Their parents' patience lasts a full second longer.

Not only the retention but also the number of people that request or buy something increases as your site speeds up. You total conversion can increase 36(!) fold between a slow and a fast site. Doubling your conversion is a walk in the park.

SEO is useless if people don't stay

If you spend a lot of money on SEO and social media adds, you want those dearly paid for customers to convert. Only then does your investment earn you money.

Start today with getting more turnover from your ads and optimizations. Download our free white paper and immediately get three tips on how to make your user experience faster.

user experience
on 27 Aug 2020 3:17 PM

Response times

In Formula 1 racing a second lasts forever. On a cosmic scale it doesn't take the blink of an eye. How long does a second last for your company?

Each and every day you lose more time than you think. And your employees too. That makes you lose productivity and hence money.

Wat if there's a traffic light?

Lets put a traffic light at the finish line at Silverstone and have all cars wait patiently for a green light every lap. This causes extra wait time and they need to pick up speed every time. Stupid idea? Then why do so many business processes have such a traffic light built in in the IT they're using?

Response times hit you over and over

For almost every action they take your employees have to wait until your IT systems respond. Think of the load time for web(application) pages that takes 5-10 seconds each page, plus an extra 2-3 seconds to get moving again. Or generating reports or invoices that takes 30-60 seconds as often as not.

These response times hit you every time. Add that up for a working day and you'll freak out directly. For your business it quickly add up to several FTE not being productive, which means they're not making you money.

Lower your real IT costs

This where your real IT cost is. Lower your hidden IT cost today. Download our free white paper and get 3 tips that help you raise productivity by improving response times.

Response times
on 31 Jul 2020 3:47 PM

Business Process Monitoring

Your users need to do the same work with fewer people, because a lot of colleagues are on vacation. They complain, the larger stack of work causes them to suffer even more from slow applications. Can you help them? Sure you can!

The real cost is not in IT

Many applications have been written and deployed so they lower IT cost as much as possible. But that's not where the real cost lies. The real cost is in users that have to wait (too) long for slow IT systems. Those are wasted work hours and they are much more expensive than IT. And don't get me started on customers that walk away because things are taking too long....

Make business process efficient, not just IT

By measuring the efficiency of your business process and the user experience of your IT systems you get insight in where the real costs lie en how high they are. By tackling that effectively you increase your turnover and reduce your cost.

Your IT infrastructure can show all its lights green while your business is not supported properly by it. With business process monitoring you make sure that your business is running well, not just that your hardware is happy.

Solve it with business process monitoring

For over 10 year, Sciante has been measuring and analyzing IT Performance from a business and user perspective. Sciante looks at all layers of your IT, from the deep technical layers to the layers where the result is actually  felt by your customers and users. Our customers know whether their IT environments are helping their business or hampering it.

Ask for our white paper and get three free tips on how to make your IT support your business.

Business Process Monitoring
on 31 Jul 2020 2:34 PM

capacity Management

Last Saturday was Black Saturday. So everybody was gridlocked on the highway all over Europe. Your IT infrastructure also gets gridlocked some of the time. All of a sudden your users can't do their work (or only slowly), and your customers are leaving because it's all taking too long. How would it feel to make more money instead of less when things get busy?

Use capacity management

Those busy times are easy to predict, just like Black Saturday in Europe. So you can take (temporary) measures to make sure your customers and employees are not affected. 

Business on your website or web application follows a set pattern mostly. You can visualize that pattern with good capacity management. You use the information you get from capacity mamangement to get ahead of the bustle. Laying down new tarmac takes time, but scaling up your IT resources takes the push of a button these days. Just like scaling down again when the dust settles again.

If only you knew where there will be a bustle

You can also predict where in your IT infrastructure congestion will occur, not just when. So you only need to reinforce the parts that need it. You can realize that faster and it's cheaper to boot.

No stress, more turnover

Do you want more turnover instead of more stress when things get moving? Sciante has helped her customers determine the right capacity for their IT infrastructure for over 10 years. You can trust us to help you too.

Ask for our free white paper and get three tips that get you started avoiding traffic jams in your IT infrastructure.

Capacity Management
on 20 Jul 2020 9:21 AM

Don't wait for your computer

Before the crisis all your applications worked fine. But not so much now that everybody works from home. Citrix/RDP/VDI traffic is next to nothing. But your home workers are complaining: "Why doesn't my mouse cursor follow my mouse movements and why is the text on my screen behind on my typing? I cant't work like this."

Your internet connection is used differently

When you rolled out your business Internet line you never expected this many home workers. And let's be honest, price was a factor when you chose. An Internet line that needs to service many types of traffic has different requirement than one that handles just simple Internet traffic.

Different types of traffic mixed together.

A lot of passenger cars on a three lane highway works fine. Just a bunch of 18-wheelers on the same road has a good traffic flow too. But mix the two on the same road and they start to interfere with each other. Add motorcycles, crane truck and other utility vehicles and everybody gets delayed.

Fast traffic caught up behind the slower kind

The home workers are the motorcycles. They don't take a lot of space, but they can't go full throttle to get to their destination on time because of the density of the traffic.They need to slow down with the traffic and as often as not they cant't even enter the traffic because it's too busy with other traffic.

Get a traffic controller and have all traffic flow smoothly

What you need is a traffic controller for your digital highway. With traffic control your home workers can work undisturbed without derailing other traffic.

Manage your traffic so your home workers can work smoothly and have no more reason to complain. Get our free white paper.

Don't wait for your computer
on 01 Jul 2020 3:44 PM

Don't wait for your computer

A customer of mine moved a business critical application to the cloud. Not a lift and shift but a fresh, cloud friendly application. From day one the application started hanging for a few minutes, daily at unpredictable moments. Not just slow, it ground to a total halt. And then suddenly everything worked again, like nothing had happened at all.

No bottlenecks in sight

On the cloud servers nothing was evident. No CPU, memory or disk problems en no other inexplicable slowdowns. So I looked at their Internet connection and guess what? A lot of employees brought their own Apple devices to supplement their Windows laptops. And those Apple devices updated themselves whenever they felt like it. Apple's update servers clogged the whole Internet connection.

The customer is now using a local Internet breakout for non business traffic. His problem is solved.

It happens everywhere

In the Corona time I see a lot of similar problems at customers sites. More people are working from home and they're using more video conferencing. That changes the nature of the traffic on business Internet connections. And nobody bothered to update their configurations. Applications that used to work fine are now showing all sorts of problems.

Fix your application problems

Fix your application problems easily. Request our free white paper.

Don't wait for your computer
on 04 Jun 2020 2:19 PM

Don't wait for your computer

If you need to wait for your report you're wasting time. But what if you need to wait before you can even start your report because your data isn't ready? That's the reality for many of our customers when we first speak to them. Even daily loading of a data warehouse is a challenge. I know some that used to be loaded weekly only.

Current data allows you to react faster

How much faster can you react if your data is refreshed every half hour? For a customer of ours in real estate that's their every day reality now. When Sciante was asked for help there were problems with the daily load of the data warehouse. Loading started in the evening and often wasn't complete by 9 am.

Sciante measured and analysed the loading procedure and made recommendations for improvements. Those were implemented step by step and with each step the results were measured. This allows you to know which measures are most effective in your specific situation.

Today the business can react directly if needed and doesn't have to wait for the day after to react. If an opportunity arises it can be grabbed directly. And if a problem occurs it causes less damage.

Read the entire testimonial from this customer

This customer is so satisfied they want to share their experience with you. Click de button at the end of this blog and read the entire testimonial.

Don't wait for your computer
on 21 Feb 2020 3:28 PM

You need a program that feeds a group of people. You have a programmer make an algorithm for buying bread (drive to the baker down the road, wait in line, buy a loaf of bread, drive back). You have another programmer make an algorithm for the feeding (count the mouths to feed (10) call the buy bread algorithm 10 times, then give the 10 loaves to the hungry people). This works like a charm, 20 minutes after the people get hungry, they eat.

Bake bread the right way

You bring this live. In real life you don’t have 10 but 100 mouths to feed. And the baker down the road can’t supply that much bread, so you use one across town that’s 5 minutes away instead of 2. Now when people get hungry it takes over 8 hours before they eat. They complain about being hungry for a long time, but what can you do? So your people get used to being hungry for hours on end.

Now you move to the cloud, your baker is now in Paris while you live in Amsterdam. The good news is you get croissants. The bad news is your people die from starvation before the croissants are on their table.

That’s a silly story. In real life. But it’s exactly how most software today is made. Your computers work in milliseconds rather than minutes, so you don’t notice right away. Before you know it your customers and employees are waiting dozens of seconds or even minutes before simple tasks are completed by your software. Over and over again. When this happens, new customers will stop coming, then existing ones start leaving. At the same time you’re wasting your most valuable and most limited resource, your employee’s time, driving up your cost and plummeting productivity. Even if you don’t notice it yet, there’s probably ample room for improvement in your applications right now.

When you find and solve your unneeded delays before they become a problem you will increase turnover, cut cost and increase productivity. Sciante has been helping it’s customers do precisely that for almost a decade. We help you find the delays already holding you back, delays that will hold you back in the future and improve speed to get you ahead of your competition. In today’s fast world, we help you keep up, then overtake.

Do you want to be helped by your IT and not held back? Get in touch.

Bake bread the right way
on 15 Jan 2020 4:21 PM

Your IT department insists everything is OK. All their lights are green and they're meeting the SLA's you agreed on with them. And still your customers and users are waiting a long time before your applications and websites respond.

Your business needs to work efficient

It's nice when the technology works as it should. But of course you'd rather have your business running efficiently. That applications help your business instead of holding it back.

To know whether your IT is helping your business or not you need to measure. But you shouldn't just measure the technical bits. You want an objective gauge for the efficiency of your business operations. To get that you need to know how fast your websites render on your customers screen, so you retain more customers and you convert more. And if your business processes are running efficiently. Or if your users have needless waits for your applications.

For almost 10 years Sciante has measured and analyzed IT performance from a user and business perspective. Sciante looks at all layers of IT, from the deep technical layers to the layers where the result is felt by customers and users.. Our customers know if their IT is helping or hampering.

Do you want to be helped by your IT and not held back? Get in touch.

Your business needs to work efficient

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