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on 01 Jan 2020 12:32 PM

One of my customers is experiencing slowness in their entire infrastructure, especially in their helpdesk application. All specialists form all suppliers have looked at the problem, nobody has identified the cause. 'It's not us'

I sat all the specialists down around a table and asked them to tell their part of the story. What they know, what they saw and why it's not in their part of the IT.When everyone had tol their story, and I'd asked a few questions, I knew which two problems were causing the delays.

Leer wat je weet

This customer has a storage network. The storage people say that's a network and the network people say it's storage. So nobody's looking at it. If you connect 58 servers and only 2 cables connect you to the storage, it's like having a 58 lane highway that suddenly narrows to 2 lanes. It's not surprising you get a traffic jam there, especially if trucks, family cars, sports cars and motorcycles suddenly have to share the same lanes.

The other problem is fetching large chunks of data in very small parts. Part of your high way is limited to two lanes, but you keep driving up and down with a single package instead of sending a truck loaded with a few pallets. That gives you an unneeded traffic density and transfering the packages takes tens to hundreds of times as long as needed.

So I measured the infrastructure. Measurements confirmed these two problems and during measurement a few smaller problems also surfaced. Solutions were defined for the problems found, they are being implemented.

By creating good oversight I identified the problems quickly. Looking at parts of IT that nobody feels responsible for also helps. Properly dealing with IT performance requires knowledge, experience, oversight and insight. Administrators can have a lot of knowledge of the part they manage, the knowledge of adjacent parts is often limited an specific performance knowledge is often missing. That makes them miss causes that are outside their knowledge sphere.

For almost 10 years, Sciante has helped her customers systems get good performance and keep good performance. We fix problems fast and skillfully, but we prefer to prevent them before they occur. Sciante has a unique vision on IT performance that allows us to fix and prevent performance issues. Fast, competent, with oversight and insight.

To make your IT fast and reliable and keep it that way you contact Sciante with the button below.

Leer wat je weet
on 01 Dec 2019 3:23 PM

Are you going to meet them in the final weeks of this year?

In this time of year everybody is trying to get you to set your goals for next year, but to set realistic goals for next year you need to know how well you met this years goals and why. If you don't you're not setting goals but making wishes.

Did you meet your goals for this year

Whether you're on target or not, and whether that's by a small or a large margin, it's at least as important to know why your company performed the way it did. So you can adapt your goals for next year and make them feasible. Or adjust your new goals upward because you can achieve more than you thought.

Your business depends more and more on automation each year. Whether it's a small or a large business is no longer important. You can treat IT as a necessary evil and therefore consider it as costs. You can also use IT to your strategic advantage. You're already serving your customers and prospects primarily in an automated way. You can stand out from the crowd by serving them better than others do. At least you need to make sure you're not doing worse than the crowd. To make next years goals feasible and to jump two feet higher than you're planning now.

In a previous blog I explained why you have a better experience of your website than new visitors do. When you make the user experience on your website fast enough, you stand out from the crowd. This will cause more visitors to arrive. A larger part of those visitors will order something or register for your webinar or your newsletter.

Start today by knowing how well you're doing right now. That will help you understand this years numbers better. And it will tell you how to improve next years numbers. Beyond what you hold possible today.

Book a scan of your website right now to know how you're doing. If you don't how you're doing now making plans for next year makes little sense. The first step (worth 300 euros) is free for now and tell you if your web site (or shop) is fast enough to meet or exceed your goals. Please note we are also busy at end of year, so there is time for a limited number of scans only. First come, first served.

Did you meet your goals for this year
on 16 Nov 2019 12:40 PM

The economy is cooling down a bit. My customers see their visitors holding back with purchases. That makes the speed of your website or shop even more important to retain more visitors and to have those visitors buy more. In other words, your site needs to fast enough to keep converting.

De economische winter komt eraan

Nobody knows exactly when the next recession will hit. It's certain that it's on the way and that it won't take years before it gets here. In 2007 everything was fine, in 2008 we 'suddenly' had problems everywhere. If you want to keep converting with your website, even when the economy is down, you have to prepare now to stay ahead of your competition later.

Selling and attracting new customers depends on your web presence more and more. The speed of your web site demonstrably influences the retention of visitors (the percentage of visitors that stay) and conversion (the percentage of visitors that buy something or request information). But often you don't know how fast your site is for visitors and especially not for new visitors. And you don't know the effect of that speed on retention and conversion.

A fast website can sell 36(!) times as much as a slow website. How would it feel to easily double your sales? Ask for the scan - free for a limited time - worth 300 euros and with no strings attached, and know if your website needs to be faster.

Economic winter is coming
on 03 Nov 2019 12:47 PM

I found the website of Monique, one of my suppliers, to be really slow. At my suggestion Monique let us perform our free scan. And got herself a big scare. It takes almost 7 seconds before a new visitor sees her homepage. She's already lost 70% of her visitors before they even see her homepage. People have little patience and don't wait that long.

The conversion of the website (the percentage of visitors that actually request or buy something) had been below Monique's expectation for a while. The slowness of the website is an important factor there.

Run without sore muscles

Your website (or webshop) can be slow without you noticing. When you visit your own website your browser remembers parts of the site. The website displays much faster than it does for a new visitor. The new visitors browser has to fetch all parts of your website and that takes time. The site can take seconds longer to display and that's the difference between a user that stays and a user that leaves.

You spend a lot of time, effort and money getting visitors to your site. It's a shame if you waste that investment by having visitors leave because your website takes too long to display. With our free scan you'll know if your website is fast enough to retain users. And if it's not we can help you make your website fast enough that you earn back more of your investment in visitors.

Monique is taking the steps required to make her site fast enough to retain visitors.

Do you want to hang on to your visitors? Ask for our free scan. Click the button below.

Run without sore muscles
on 17 Oct 2019 6:30 PM

I like running. It lets me clear my head and it’s good for my health. I’m not a competitive runner. I do want the best possible health results. And improving my personal records is always nice.

Run without sore muscles

Recently I bought a smartwatch. Most smartwatches measure your heartbeat, your speed and your distance, but I bought a specialized sports watch. A sports watch measures a lot more like stride length, cadence (running rhythm) and oxygen level in your blood.

When you run there’s a limit to the amount of oxygen your lungs can take in. There’s a maximum amount of energy your body can produce with this oxygen (aerobic). You can use more energy (anaerobic), but then your body builds up a debt that you later have pay off with fatigue and sore muscles.

Using a sports watch instead of an ordinary smartwatch I can see if I’m running on oxygen or if I’m building up debt. Taking my speed down just a notch is often enough to run on oxygen. The result is a relaxing run that builds up my energy, and no sore muscles the day after. By measuring the right things the right way, signaling what’s wrong and most importantly: telling me what to do about it, the watch lets me get much better results from my running in just a few weeks time.

I do the same for my customers. I measure the right things in the right way. When things aren’t optimal or when they go wrong, I tell them what to fix and how to fix it. Sciante has the sports watch in performance tooling, measuring more, more accurately and more efficiently. You don’t just learn if you’re doing well, but also how to move from bad or just OK to GREAT.

Do you want to grow faster, serve your customers better and raise the productivity of your people? Click here for a free assessment of your web site, shop or application.

Run without sore muscles
on 27 Sep 2019 11:47 AM

I’ve been brewing my own beer since I was 18. It’s fun, it gives me something to drink and sharing my beer with others is really satisfying.

The basics of brewing are easy. Mill some barley malt, add water, and keep it warm for a while. Boil with hops, cool, add yeast and wait. Bottle and wait some more. Then the most important part, drink and enjoy.

Brew Great Beer

Brewing a GREAT beer is much harder. Over the years my beers improved by trial and error. My beer went from drinkable to OK. But I couldn't match the beers I was buying. I wanted to brew at least as good as commercial breweries.

So I decided to learn everything there is to know about beer. I read “De Praktijkbrouwer” (“The practical brewer”) by Gilbert Baetslé. Mr Baetslé is a (now retired) professor of brewing and fermentation technology at the university college in Gent, Belgium. In his book he explains what really goes on in a brewing kettle, a boiling kettle and a fermentation vat. And in the bottle as your beer matures.

My beer improved vastly from one brew to the next. I brew beers now that meet and exceed the beer produced by professional breweries. And I can design beers on paper and get the exact flavor I want, right from the first brew. Brewing based on knowledge instead of trial and error allows me to brew great beers instead of OK ones.

My customers experience the same. To be really successful you need to do more than just learn to push the right buttons. I help them achieve the GREATEST result possible, as I do with my beer. It takes effort and commitment, but it pays off quickly.

Do you want the best result for your business? Do you feel you're leaving a lot of potential, but you're unsure how to move from OK to GREAT? Get a free scan of your site or application and learn how to grow your business.

Brew Great Beer
on 10 Jan 2019 1:49 PM

free employees

I was asked to fix some IT systems that were grinding to a halt. An IT staff member said these are just the systems that are failing totally. All their systems are running unacceptably slow but as long as they run at all there's no incentive to fix them.

So when your tire runs flat you keep driving slowly and replace the rim and the tire when the car stops moving at all? That's an expensive solution! A rim is much more expensive than a tire and you can only drive at a crawl. Afterwards you'll be stuck in tow truck on your way to the dealer. You won't be home for the game.

You're letting free employees get away

How would it feel if you had extra employees without having to pay them and without hiring? There are 480 working minutes in every working day. If you can save 5 of those minutes for every employee every day, you get a free employee for every 100 employees that you have. If your IT systems are up to speed you'll save much more than 5 minutes each day.

It's about how your business is running

Sciante looks at how IT performance affects your business, your customers and your people. We don't stop when all the technical lights are green. Sciante has helped dozens of customers speed up their IT so employees get more productive. And happier because no one likes waiting.

Over time your IT grows slowly. Like a car it needs maintenance. On software, hardware, configuration and more.

Get a free scan that helps you get free employees by clicking the button below

free employees
on 10 Jan 2019 1:44 PM

fast data warehouse

You need to know how your business is doing right now. If your data warehouse loads once per day you only have yesterdays news. In today's fast moving world that's simply not enough. You need a fast data warehouse.

Refresh every 30 minutes

One of our customers needed their data warehouse to be more current. Much more current. We analyzed the performance of their data warehouse. We found the bottlenecks and other improvements. Today, that customer refreshes their data warehouse every 30 minutes. They're working on 15 and getting there. Their next step is faster reports, so the reports keep up with the data warehouse.

All roads lead to Rome but some are bumpier than others

Choosing the smooth road over the bumpy one can make the journey 100 times faster, sometimes even 1000 times. You need the right mix of smart processing algorithms, database tuning and hardware sizing to get your data on time at an acceptable cost. Let us help you lay down a smooth road. Or at least fill your potholes.

Another one of our customers was having trouble meeting an 8:00 AM deadline with their data warehouse. Starting earlier wasn't possible because source data wasn't available. Bigger hardware was very expensive. When the finish line slowly crept towards 11 o'clock Sciante was asked to look at the data warehouse. We found a source table that was being read from disk 78 times where once was enough. The table contained a few million records.  And we found a lot of other things to help them meet the deadline.

Get in touch using the button below and find out how you can get a fast data warehouse

fast data warehouse
on 10 Jan 2019 1:38 PM

fast report

Do you wait for weeks to get your quarter results? You don't need to. It's not your peoples fault. They spend their time waiting for reports. Time that's better spent being productive, like getting you the quarter results you need. Want to know how you can have your information in 30 seconds? Read our free white paper and you'll know in 10 minutes.

Use dedicated tools, not Swiss army knives

Your company's reports are built to handle a lot of outputs, a lot of selections and a lot of different cases. That makes them very flexible. It also makes them very slow. When you build reports to handle only the information your asking for, your wait time is lowered dramatically. Every time they're run.

Your reports can be optimized just like the reports we've optimized for many of our customers.  Let us help you find the bottlenecks in your reporting and let us give you the solution you need to get your reports on the fast track.

Your reports can run in 30 seconds

Dedicating reports to the information you require is important. You also need to tune the queries used and tune the data model to match your information need. You need to collect only the data needed to produce the required information.

Optimize your reporting with Sciante's unique solution for measuring, analyzing and monitoring iT performance. Find bottlenecks that stay hidden for other performance solutions and profit from our long experience in optimizing iT.

Get in touch using the button below and stop waiting for your information

fast report

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